Our promise
We want every dog to enjoy Calm Canine. If something goes wrong with your order, we will do our best to make it right.
Eligibility window
Please contact us within 30 days of the delivery date (or the expected delivery date if the package never arrives) and include your order ID.
What we can refund or replace
- Damaged in transit — sealed pouch damaged, product compromised, or package clearly mishandled. Photos help us resolve this quickly.
- Wrong or missing items — we shipped the wrong product or quantity.
- Lost packages — confirmed undelivered after a reasonable carrier search.
- Quality concerns — product arrives expired, spoiled, or otherwise unfit. Reach out right away with details and photos.
What we generally cannot refund
- Opened pouches returned because of a change of mind or unused leftovers (food-safety reasons).
- Orders shipped to an incorrect address you entered at checkout.
- Orders placed to a restricted state that were correctly blocked at checkout (or attempts to bypass state restrictions).
- Delays caused by carriers, weather, or holidays once an order has shipped (we can still help investigate).
How refunds are issued
Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer and may take several business days after we submit the refund. Shipping charges may be refunded when the issue is our error or a carrier loss/damage we accept responsibility for.
Subscriptions
You can cancel future Subscribe & Save shipments before the next order is prepared. Charges already processed for a shipment that has been packed or shipped follow the same refund rules as one-time orders. Contact us with your order ID if you need help pausing or canceling.
How to request help
Reply to your order confirmation email (when available) or contact us with:
- Order ID (for example, CC-…)
- A short description of the issue
- Photos for damage or quality concerns
We typically respond within 1–2 business days.
Last updated: August 22, 2026